/* ============================================
   CHEAT-HUB — TICKETS UI
   Self-contained, additive on top of style.css.
   ============================================ */

.tk-wrap {
    max-width: 1100px;
    margin: 0 auto;
    padding: 28px 0 64px;
}

.tk-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 14px;
    margin-bottom: 22px;
}

.tk-header h1 {
    font-family: 'Space Grotesk', sans-serif;
    font-size: clamp(1.6rem, 3vw, 2.1rem);
    color: var(--text-white);
    letter-spacing: -0.02em;
    margin: 0;
}

.tk-header__actions { display: flex; gap: 10px; flex-wrap: wrap; }

.tk-btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 10px 18px;
    border-radius: 10px;
    border: 1px solid var(--border-color);
    background: rgba(255,255,255,.03);
    color: var(--text-white);
    font-weight: 600;
    font-size: 0.92rem;
    text-decoration: none;
    cursor: pointer;
    transition: border-color .15s, background .15s, transform .15s;
}
.tk-btn:hover { color: var(--text-white); border-color: var(--border-hover); background: rgba(255,255,255,.05); transform: translateY(-1px); }
.tk-btn--primary {
    background: var(--gradient-primary);
    border-color: transparent;
    color: #0F0F12;
}
.tk-btn--primary:hover { color: #0F0F12; box-shadow: 0 8px 18px rgba(201,168,76,.25); }
.tk-btn--ghost { background: transparent; }
.tk-btn--danger { color: #ff8585; border-color: rgba(207,68,68,.4); }
.tk-btn--danger:hover { background: rgba(207,68,68,.10); border-color: rgba(207,68,68,.6); color: #ffaaaa; }

/* ===== Tabs ===== */
.tk-tabs {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-bottom: 18px;
}
.tk-tab {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 8px 14px;
    border: 1px solid var(--border-color);
    background: rgba(255,255,255,.02);
    border-radius: 999px;
    color: var(--text-light);
    font-size: 0.88rem;
    text-decoration: none;
    transition: all .15s;
}
.tk-tab:hover { color: var(--text-white); border-color: var(--border-hover); }
.tk-tab.active { background: rgba(201,168,76,.10); color: var(--text-white); border-color: rgba(201,168,76,.45); }
.tk-tab__count {
    display: inline-block;
    padding: 1px 8px;
    border-radius: 999px;
    background: rgba(255,255,255,.06);
    font-size: 0.75rem;
    color: var(--text-medium);
    font-weight: 700;
}
.tk-tab.active .tk-tab__count { background: rgba(201,168,76,.18); color: var(--accent-secondary); }

/* ===== List ===== */
.tk-list { display: flex; flex-direction: column; gap: 10px; }

.tk-row {
    display: grid;
    grid-template-columns: 1fr auto;
    gap: 12px;
    align-items: center;
    padding: 16px 18px;
    border: 1px solid var(--border-color);
    border-radius: 14px;
    background: rgba(14,14,17,.55);
    color: var(--text-light);
    text-decoration: none;
    transition: border-color .15s, transform .15s, background .15s;
}
.tk-row:hover {
    color: var(--text-white);
    border-color: var(--border-hover);
    background: rgba(20,20,25,.6);
    transform: translateY(-1px);
}

.tk-row__main { display: flex; flex-direction: column; gap: 6px; min-width: 0; }
.tk-row__top { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.tk-row__code {
    font-family: 'JetBrains Mono', monospace;
    font-size: 0.78rem;
    color: var(--text-medium);
    letter-spacing: 0.04em;
}
.tk-row__subject {
    color: var(--text-white);
    font-weight: 600;
    font-size: 1rem;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    max-width: 100%;
}
.tk-row__meta { color: var(--text-medium); font-size: 0.82rem; display: flex; gap: 14px; flex-wrap: wrap; }
.tk-row__meta b { color: var(--text-light); font-weight: 500; }

.tk-row__side {
    display: flex; align-items: center; gap: 10px;
}

/* Status / priority chips */
.tk-chip {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 4px 10px;
    border-radius: 999px;
    font-size: 0.74rem;
    font-weight: 700;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    border: 1px solid transparent;
    white-space: nowrap;
}
.tk-chip__dot { width: 6px; height: 6px; border-radius: 50%; background: currentColor; }

.tk-chip--open       { color: #5B9BD5; background: rgba(91,155,213,.12); border-color: rgba(91,155,213,.3); }
.tk-chip--awaiting   { color: #D4A03C; background: rgba(212,160,60,.12); border-color: rgba(212,160,60,.3); }
.tk-chip--answered   { color: #4CAF7D; background: rgba(76,175,125,.12); border-color: rgba(76,175,125,.3); }
.tk-chip--closed     { color: #71717A; background: rgba(113,113,122,.10); border-color: rgba(113,113,122,.25); }

.tk-chip--low        { color: #71717A; background: rgba(113,113,122,.10); }
.tk-chip--normal     { color: #A1A1AA; background: rgba(161,161,170,.10); }
.tk-chip--high       { color: #D4A03C; background: rgba(212,160,60,.12); border-color: rgba(212,160,60,.3); }
.tk-chip--urgent     { color: #CF4444; background: rgba(207,68,68,.14); border-color: rgba(207,68,68,.3); }

.tk-unread-pill {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 22px; height: 22px;
    padding: 0 7px;
    border-radius: 999px;
    background: var(--gradient-primary);
    color: #0F0F12;
    font-size: 0.74rem;
    font-weight: 800;
}

/* ===== Empty ===== */
.tk-empty {
    text-align: center;
    padding: 70px 20px;
    border: 1px dashed var(--border-color);
    border-radius: 16px;
    color: var(--text-medium);
}
.tk-empty h3 { color: var(--text-white); margin-bottom: 6px; font-family: 'Space Grotesk', sans-serif; }

/* ===== New ticket form ===== */
.tk-form {
    background: rgba(14,14,17,.55);
    border: 1px solid var(--border-color);
    border-radius: 16px;
    padding: 22px;
    display: flex;
    flex-direction: column;
    gap: 16px;
}
.tk-field { display: flex; flex-direction: column; gap: 6px; }
.tk-field label { color: var(--text-light); font-size: 0.86rem; font-weight: 600; }
.tk-input, .tk-textarea, .tk-select {
    width: 100%;
    background: rgba(255,255,255,.03);
    border: 1px solid var(--border-color);
    color: var(--text-white);
    padding: 11px 14px;
    border-radius: 10px;
    font-family: inherit;
    font-size: 0.95rem;
    transition: border-color .15s, background .15s;
}
.tk-input:focus, .tk-textarea:focus, .tk-select:focus {
    outline: none;
    border-color: var(--accent-primary);
    background: rgba(255,255,255,.05);
}
.tk-textarea { min-height: 140px; resize: vertical; line-height: 1.55; }

.tk-grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
@media (max-width: 600px) { .tk-grid-2 { grid-template-columns: 1fr; } }

/* File picker */
.tk-files {
    display: flex; align-items: center; gap: 10px;
    flex-wrap: wrap;
}
.tk-files__btn {
    padding: 10px 14px;
    border-radius: 10px;
    border: 1px dashed var(--border-color);
    background: rgba(255,255,255,.02);
    color: var(--text-light);
    cursor: pointer;
    font-size: 0.88rem;
    transition: border-color .15s, color .15s;
}
.tk-files__btn:hover { color: var(--text-white); border-color: var(--border-hover); }
.tk-files__hint { color: var(--text-medium); font-size: 0.8rem; }
.tk-files input[type="file"] { display: none; }
.tk-files__list { display: flex; flex-wrap: wrap; gap: 6px; }
.tk-files__chip {
    display: inline-flex; align-items: center; gap: 6px;
    padding: 4px 10px;
    border-radius: 999px;
    background: rgba(201,168,76,.10);
    border: 1px solid rgba(201,168,76,.25);
    color: var(--accent-secondary);
    font-size: 0.78rem;
}

/* ===== Ticket view ===== */
.tk-view { display: grid; grid-template-columns: minmax(0, 1fr) 280px; gap: 18px; }
@media (max-width: 900px) { .tk-view { grid-template-columns: 1fr; } }

.tk-thread {
    background: rgba(14,14,17,.55);
    border: 1px solid var(--border-color);
    border-radius: 16px;
    padding: 18px 18px 6px;
}

.tk-thread__head {
    padding-bottom: 14px;
    margin-bottom: 14px;
    border-bottom: 1px solid var(--border-color);
}
.tk-thread__subj { color: var(--text-white); font-family: 'Space Grotesk', sans-serif; font-size: 1.3rem; margin: 0 0 6px; }
.tk-thread__meta { display: flex; flex-wrap: wrap; gap: 10px; color: var(--text-medium); font-size: 0.85rem; align-items: center; }
.tk-thread__meta code {
    font-family: 'JetBrains Mono', monospace;
    background: rgba(255,255,255,.04);
    padding: 2px 8px;
    border-radius: 6px;
    color: var(--text-light);
}

.tk-msgs { display: flex; flex-direction: column; gap: 14px; padding: 6px 0 14px; }

.tk-msg { display: flex; gap: 12px; align-items: flex-start; }
.tk-msg--staff { flex-direction: row-reverse; }
.tk-msg--system { justify-content: center; }

.tk-msg__avatar {
    flex: 0 0 36px; width: 36px; height: 36px;
    border-radius: 50%;
    background: linear-gradient(135deg, #2a2a30, #18181b);
    color: var(--text-light);
    display: flex; align-items: center; justify-content: center;
    font-weight: 800; font-family: 'Space Grotesk', sans-serif;
    overflow: hidden;
}
.tk-msg__avatar img { width: 100%; height: 100%; object-fit: cover; }
.tk-msg--staff .tk-msg__avatar { background: var(--gradient-primary); color: #0F0F12; }

.tk-msg__bubble {
    max-width: min(520px, 76%);
    padding: 12px 14px;
    border-radius: 14px;
    background: rgba(255,255,255,.03);
    border: 1px solid var(--border-color);
    color: var(--text-light);
    font-size: 0.94rem;
    line-height: 1.55;
    word-wrap: break-word;
    overflow-wrap: anywhere;
}
.tk-msg--staff .tk-msg__bubble {
    background: rgba(201,168,76,.07);
    border-color: rgba(201,168,76,.25);
}
.tk-msg__head {
    display: flex; align-items: center; gap: 8px;
    color: var(--text-medium); font-size: 0.78rem;
    margin-bottom: 6px;
}
.tk-msg__head b { color: var(--text-white); font-weight: 700; font-size: 0.85rem; }
.tk-msg--staff .tk-msg__head b { color: var(--accent-secondary); }
.tk-msg__role {
    font-size: 0.65rem;
    text-transform: uppercase;
    letter-spacing: 0.08em;
    padding: 2px 6px;
    border-radius: 4px;
    background: rgba(201,168,76,.15);
    color: var(--accent-secondary);
    font-weight: 700;
}
.tk-msg__body { white-space: pre-wrap; }

/* System message */
.tk-msg__system {
    background: rgba(255,255,255,.03);
    color: var(--text-medium);
    font-size: 0.82rem;
    padding: 6px 14px;
    border-radius: 999px;
    border: 1px dashed var(--border-color);
}

/* Attachments */
.tk-att-list { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 10px; }
.tk-att {
    display: inline-flex; align-items: center; gap: 8px;
    padding: 6px 10px;
    background: rgba(255,255,255,.04);
    border: 1px solid var(--border-color);
    border-radius: 8px;
    color: var(--text-light);
    text-decoration: none;
    font-size: 0.84rem;
    transition: border-color .15s, color .15s;
}
.tk-att:hover { color: var(--text-white); border-color: var(--border-hover); }
.tk-att__size { color: var(--text-medium); font-size: 0.74rem; }

.tk-att--image {
    display: block; padding: 0; overflow: hidden;
    width: 140px; height: 100px;
}
.tk-att--image img { width: 100%; height: 100%; object-fit: cover; display: block; }

/* Composer */
.tk-composer {
    border-top: 1px solid var(--border-color);
    padding-top: 14px;
    display: flex;
    flex-direction: column;
    gap: 10px;
}
.tk-composer__row {
    display: flex; gap: 10px; align-items: flex-end;
}
.tk-composer textarea {
    flex: 1;
    min-height: 70px;
    max-height: 220px;
    resize: vertical;
    background: rgba(255,255,255,.03);
    border: 1px solid var(--border-color);
    border-radius: 12px;
    color: var(--text-white);
    padding: 12px 14px;
    font-family: inherit;
    font-size: 0.95rem;
}
.tk-composer textarea:focus {
    outline: none;
    border-color: var(--accent-primary);
}
.tk-composer__actions { display: flex; flex-direction: column; gap: 8px; align-items: stretch; }

.tk-closed-banner {
    text-align: center;
    color: var(--text-medium);
    padding: 14px;
    border-top: 1px solid var(--border-color);
    margin-top: 10px;
    font-size: 0.92rem;
}

/* Sidebar */
.tk-side {
    display: flex; flex-direction: column; gap: 14px;
}
.tk-card {
    background: rgba(14,14,17,.55);
    border: 1px solid var(--border-color);
    border-radius: 14px;
    padding: 14px 16px;
}
.tk-card h4 {
    color: var(--text-white);
    font-family: 'Space Grotesk', sans-serif;
    font-size: 0.95rem;
    margin: 0 0 10px;
    letter-spacing: -0.01em;
}
.tk-kv { display: flex; justify-content: space-between; gap: 10px; padding: 6px 0; font-size: 0.86rem; color: var(--text-light); }
.tk-kv span:first-child { color: var(--text-medium); }

.tk-status-form { display: flex; flex-direction: column; gap: 8px; }

/* Auto-close hint */
.tk-autoclose {
    font-size: 0.78rem;
    color: var(--text-medium);
    text-align: center;
    padding: 6px 0;
}

/* Navbar unread badge */
.nav-unread-badge {
    display: inline-flex;
    align-items: center; justify-content: center;
    min-width: 18px; height: 18px;
    padding: 0 5px;
    margin-left: 6px;
    border-radius: 999px;
    background: var(--gradient-primary);
    color: #0F0F12;
    font-weight: 800;
    font-size: 0.7rem;
    line-height: 1;
}
.nav-unread-badge:empty { display: none; }